Refund policy

Your happiness — and your dog's — is 100% guaranteed.

 

30-Day Happiness Guarantee: If you're not completely satisfied with your Pêlo product for any reason, contact us within 30 days of delivery and we'll make it right with a free replacement or a full refund.

 

Hassle-free returns: For most items, you won't need to ship anything back. Just tell us what went wrong (a quick photo helps us improve) and we'll process your refund or replacement — no costly return shipping for you.

 

Damaged, defective, or wrong item: Email a photo within 48 hours of delivery and we'll send a free replacement right away, no return required.

 

How to start: Email care@pelopets.store with your order number and we'll reply within 24 hours. Approved refunds are issued to your original payment method within 5–7 business days.

 

Buy with total confidence — if Pêlo doesn't help your dog feel calmer, you're protected.