Refund policy

30 day refund guarantee, counted in calendar days from the day your order is delivered.

What we guarantee is the refund, not the result. Calming products help a lot of dogs and do very little for others, and nobody selling them knows in advance which yours is. So if your dog is no calmer, you are not stuck with it.

How to start. Email care@pelopets.store with your order number. We reply within one business day. Tell us what happened, and a photo helps us work out whether it was the product or the timing.

Most of the time you keep the item. For the chews, the lick mat and the comfort toy, we do not ask you to ship anything back. Returning a low value item across a border costs more than the item, so we simply refund or replace it.

When we do ask for a return. On the bed and the vest we may ask for the item back. If we ask, we pay the return shipping and send you a prepaid label. You are never asked to pay to return something under this guarantee. If a return is requested for any other reason, for example you changed your mind on a correctly supplied item outside the 30 days, return shipping is yours.

Damaged, defective, or the wrong item. Email a photo within 48 hours of delivery and we send a free replacement straight away, with no return needed.

Refund timing. Once approved, the refund goes back to your original payment method. Our side is same day. Your bank or card issuer then takes its own time, commonly 5 to 10 business days, and that part is outside our control.

This guarantee is separate from the delivery guarantee in our Shipping Policy, which is counted in business days from dispatch rather than calendar days from delivery.